Business
Customer Experience Strategy
Map customer journeys, identify moments that matter, and prioritize measurable service improvements.
Live
Intermediate
6 hours
Arabic and English
D
Instructor
Daniel Carter
About this course
Map customer journeys, identify moments that matter, and prioritize measurable service improvements. Work through concise explanations, realistic workplace examples, guided practice, and a practical action plan you can use immediately.
Course content
Foundations and key concepts
3 lessonsWelcome and learning plan12 min · Preview
Key concepts and vocabulary24 min
Foundation knowledge check15 min
Applied workplace practice
3 lessonsGuided workplace example28 min
Practice activity35 min
Action plan and next steps18 min
Instructor
Daniel Carter
Experienced facilitator focused on practical, workplace-ready learning.
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